We're sorry if something's arrived damaged or faulty — let's get it put right.
To help us sort this out quickly, please get in touch and send us:
- Clear photographs showing the damage or fault
- Your order number
- The name of the affected item
- A short description of the issue
Photos are essential — we're unable to move forward without them, as they help us understand exactly what's happened and put things right for you as quickly as possible.
Once we've reviewed everything, a member of our team will be in touch with the next steps.